Governance for AI-powered operations
Our mission: structurally increase what organizations get out of AI — support and engineering work that is faster, more reliable, and fully traceable. AI does the preparatory work on top of the tools teams already use; people keep control of what ships.
Operational work is fragmented, and AI made the gaps obvious
Support, engineering, and deployment each live in their own tools, and people carry context between them by hand. Adding AI without a control layer only speeds the fragmentation up. AI creates real value when it has the right context, works within agreed rules, is verified, and supports human decisions — so FixControl closes these gaps with governance rather than another silo.
Fragmented tooling
Support desks, issue trackers, chat, CI, and deployment each hold a piece of the truth. No single place shows the whole operation.
Support disconnected from engineering
A problem your customer reports and the fix for it live in different systems, so the path from a ticket to a verified code change is manual and lossy.
AI without governance
An agent that can act on production systems without policy, approval, or a record of what it did is a liability.
Poor traceability
When something ships, it is often unclear who decided it, on what evidence, and what changed as a result.
Manual handovers
Context is retyped and re-explained at every boundary between teams. That is slow, and detail gets lost along the way.
Slow incident response
Under pressure, teams stitch together tools and threads by hand — exactly when a clear, governed path matters most.
The rules FixControl is built on
These principles are design constraints. They decide what the product does and what it refuses to do.
Built on top of existing tooling
FixControl connects to the systems you already run — Slack, Teams, Jira, Freshdesk, GitHub, GitLab, Argo — rather than asking teams to move into a new one.
Human approval for high-risk work
By default, a code change, an external reply, or a deployment waits for a recorded human decision before it happens. Any autonomy is explicit, opt-in, and policy-bounded.
Evidence-backed proposals
Every proposal carries the evidence and context it rests on, so the person approving understands what they are approving — and remains responsible for that decision.
Evidence first
Proposals arrive with the facts that justify them. That evidence is frozen with the decision, exactly as the approver saw it.
Governance by default
Policy, verification, and approval are on by default. There is no fast path around the controls.
Auditability
Every meaningful action records who approved it, under which role, on what evidence, and what followed. The result is an audit-ready trail.
Kubernetes and GitOps friendly
Delivery is pull-request and GitOps native. Changes ship through review and your existing pipelines, never a silent push to production.
Tenant isolation
Each organization's data is isolated at the database boundary and enforced fail-closed, so one organization can never see another's work.
Enterprise security
Signed webhooks, secret-safe logging, scoped admin access, and encrypted credentials come standard.
One pattern kept repeating: lost context, unclear decisions
FixControl came from watching the same operational failures repeat across software projects and organizations: in support, in engineering, in deployment, and in how those workflows fit together.
The pattern was consistent. Capable teams were slowed by fragmented tools and manual handovers, and more recently by AI bolted on in ways that removed control rather than adding it. FixControl is built around one conclusion: make AI useful inside enterprise workflows while keeping humans in control.
FixControl is built and operated by FixControl B.V. in Hoorn, the Netherlands, as a focused B2B SaaS company with one product: the governance layer for AI-assisted operations.
- ObservationFragmented tools, lost context
Very different teams hit the same problems: fragmented workflows, context lost at every handover, and no clear line from a problem to a verified fix.
- The AI shiftAgents could act, ungoverned
As AI entered these workflows, the gap became concrete. Agents could act, but nothing verified, approved, or recorded what they did.
- The goalUseful AI, with humans in control
The aim became a governance layer: let AI propose and prepare the work, but keep policy, verification, and human approval in the path of anything consequential.
- FixControlGovernance became the product
That layer became FixControl. AI drafts the work, policy and verification check it, and a person approves it. Every decision is recorded and auditable.
One governed layer across the whole operation
The direction is a single governed layer across support, engineering, and deployment. AI takes on more of the work; accountable people keep the decisions.
- 01
Connect existing systems
Bring support, engineering, and deployment tools into one governed flow, so work moves between them without manual re-entry.
- 02
Improve operational context
Carry the full context of a problem — evidence, history, and decisions — alongside the work, so nothing is lost at a boundary.
- 03
Govern AI execution
Keep policy, verification, and approval in the path of every AI action that touches a production system.
- 04
Speed up incident response
Give teams a single path to follow under pressure, with the same checks in place, so responding faster does not mean cutting corners.
- 05
Maintain human oversight
Keep a person accountable for every consequential decision, with the evidence they need to make it well.
Live quickly, governed from day one
FixControl connects to the systems your operation runs on — support desks, issue trackers, source repositories and deployment workflows — so every rollout gets guided onboarding: we set up the integrations, approval gates and audit boundaries together with your team, and automation is trustworthy from the first action.
The platform is designed as scalable multi-tenant SaaS. Organizations using it expand usage across seats, integrations, ticket volume and governed workflows as approval paths, audit boundaries and integration health are validated — start with one workflow or your whole support operation, the governance model is the same.
What a pilot is for
A pilot is the fastest way to see FixControl on your own tickets and code: it defines the first workflows, integrations, approval gates and success criteria. From there, teams expand usage by adding seats, integrations, action volume and additional governed workflows.
AI should increase confidence, not reduce control.
Every design decision in FixControl comes back to this. The goal is not just more efficient AI — it is more output per employee in your organization, a shorter path from problem to solution, lower risk, and a demonstrably stronger business.
FixControl is built by FixControl B.V. The company builds one thing: a governance layer that keeps people in control of AI-assisted operations.
FixControl is built and operated from the Netherlands as a focused B2B SaaS company. It does one thing well: keep people in control of AI-assisted operations, from support intake to governed deployment. Every organization using FixControl works directly with the team that builds the product — through onboarding, security review and day-to-day support.
You get a direct reply from the team that builds the product, typically within one business day. Procurement and security materials are available on request.