Teams as a governed action surface
Route intake, answer ticket questions, collect approvals on decision cards and keep an audit trail — every write follows scope, permissions, capability health, outbox/retry and audit.
Intake, questions and approvals where your team already works
Governed intake
Messages and mentions become routed FixControl work items inside your tenant — not an unscoped chatbot conversation that floats free of your project.
Ticket questions
Ask what’s open or waiting for approval across FixControl, Jira and Freshdesk, with a pre-intake intent gate so a question doesn’t silently become a new ticket.
Approvals on decision cards
Plans, patches, replies and deployments arrive as compact decision cards. Approving in Teams is recorded with actor, role and channel.
Cards stay in sync
A decision taken in Teams updates the card and the operational timeline, so the same state is visible in-app and in the channel.
Verified identities
Teams users link to FixControl identities with verified and elevated tiers, so a decision is attributable to a real, authorised person.
Channel-aware replies
Governed replies and updates post back into the channel, with redaction applied to sensitive detail in shared or public channels.
Capability-level status, not one green checkmark
Teams may support intake and approvals while a posting path depends on the bot being installed and on whether it runs single-tenant. FixControl shows each capability’s health honestly.
FixControl ingests messages routed to it and turns them into governed work items within the bound project and tenant.
Answer questions about existing FixControl, Jira and Freshdesk tickets, gated so a question never silently creates an issue.
Post compact cards for plans, patches, replies and deployment gates, and record approve / request-changes decisions with attribution.
Requires the bot to be installed in the team and reachable. Outbound writes route through the outbox with retry and dead-letter handling.
Depending on configuration the Teams bot can run single-tenant, so outbound replies are minted from the home tenant authority. The right mode depends on how your Azure app is registered.
Available once a Teams user links their FixControl identity; elevated decisions may require the elevated tier depending on your governance policy.
By design. FixControl surfaces capability-level health instead of one checkmark, so a failing write path is visible rather than hidden behind ‘connected’.
No silent Teams writes
Common questions
Is Teams just a chatbot in FixControl?+
Does the Teams bot run single-tenant or multi-tenant?+
What happens if a Teams post fails?+
Who can approve from Teams?+
Are approvals from Teams audited?+
Can sensitive ticket detail leak into a shared channel?+
Bring governed AI into Teams
See intake, ticket questions and approvals run inside your Teams workspace on a live demo.