FixControl
Support and email

From customer question to a checked reply

FixControl links a customer question to the right project, uses that project's tickets, conversations and documentation, and has a specialized AI agent prepare a reply.

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Replies are prepared, never sent uncheckedTickets stay in your helpdeskAn employee decides where approval is required
The demo

Watch the support flow

From an incoming customer email to a prepared, checked reply in the existing ticket.

This video is spoken in Dutch, with Dutch captions.Dutch captions available — turn them on in the player if you want them.
Read the video transcript (in Dutch)

Een klantvraag komt binnen

Een klant meldt per e-mail dat de factuurexport steeds vastloopt.

Het juiste project

FixControl koppelt de vraag aan het juiste project en gebruikt alleen de bijbehorende tickets, gesprekken en documentatie.

Een antwoord wordt voorbereid

Een gespecialiseerde supportagent onderzoekt het probleem en bereidt een duidelijk antwoord voor.

Controle vóór versturen

Daarna controleert FixControl of het antwoord veilig is, welke regels gelden en of een medewerker moet goedkeuren.

Een medewerker beslist

De medewerker ziet het voorgestelde antwoord en de gebruikte informatie en kan goedkeuren, aanpassen of afwijzen.

Terug via het bestaande kanaal

Pas daarna wordt het antwoord via het bestaande helpdesksysteem of e-mailkanaal verstuurd.

Sneller, met controle

Zo reageert uw team sneller, terwijl het controle houdt over wat er naar de klant gaat.

Step by step

What happens with a customer question

Plain language, no magic: the same steps you see in the video, in order.

  1. 01Question
    A customer question comes in

    By email or through your helpdesk — the ticket stays where it is.

  2. 02Project
    FixControl finds the right project

    The mailbox or helpdesk is linked to a project, so the question lands with the right information.

  3. 03Research
    The support agent investigates the question

    It reads earlier tickets, related conversations and the project's documentation.

  4. 04Draft
    A reply is prepared

    A draft reply, based on the project's own information. Nothing has been sent yet.

  5. 05Checks
    Rules and safety are checked

    FixControl checks the rules that apply and screens the draft — for example for sensitive information.

  6. 06Decision
    An employee decides where needed

    By default an employee reviews replies where approval is required by your rules.

  7. 07Reply
    The reply goes back through the existing channel

    The customer receives the reply in the same thread or ticket — no new tool for your customers.

Your tools stay

Your team keeps working where it already works

Your team keeps working where it already works
Tickets stay in the helpdesk. Email stays in your existing mail environment. FixControl uses the linked information, prepares the work and checks what may happen with it.
Questions

Frequently asked about support automation

Does FixControl send replies automatically?+
FixControl prepares replies and checks them. Where your rules require approval, an employee decides before anything reaches a customer. You set those rules yourself, per project.
Do tickets stay in our helpdesk?+
Yes. Tickets stay in your helpdesk (for example Freshdesk or Jira) and email stays in your mail environment. FixControl works with the linked information and writes back only through the existing channels.
Which information does FixControl use for a reply?+
Only the sources you link to the project: earlier tickets, conversations and documentation. Not information from other projects.
Does this work with email too?+
Yes. Gmail and Office 365 can be linked as mail sources; the reply goes back in the same email thread.
Keep exploring
Also see bug and code automation

From bug report to a tested change proposal and a pull request after approval.

Approved Freshdesk & Jira replies

How prepared replies reach your helpdesk with the checks that apply.

How FixControl works

The full product tour: information, proposals, checks and decisions.

See the support flow on your own tickets

In one demo we walk through a real customer question, from intake to checked reply.

Book a demoContact us