Governed Jira read, transitions and replies
Read and search issues, transition status, apply labels and write internal comments — and, on Jira Service Management projects, send approved customer-visible replies. Every write follows scope, permissions, capability health, outbox/retry and audit.
Read, transition, label, comment — and reply where supported
Issue read & search
Read and search issues across your projects to answer ticket questions and assemble evidence — scoped to the bound project and tenant.
Status transitions
Move an issue through its workflow as part of a governed action, where the transition is permitted for the configured credentials.
Labels
Apply or update labels so triage, routing and reporting stay consistent — as a recorded, attributable action.
Internal comments
Write internal comments on an issue for engineers and agents, where the connection has comment-write scope.
JSM customer replies
On Jira Service Management projects, a customer-visible reply can be sent — AI-drafted, human-approved, then posted. This does not exist on Jira Software projects.
Evidence & audit
Every governed write is recorded with actor, role and the evidence shown, so the issue history and the decision ledger agree.
Capability-level status, not one green checkmark
Jira may be connected for issue read/search, while comment write or customer reply may be unavailable depending on scopes and project type. FixControl shows each capability’s health honestly.
FixControl reads and searches issues within the bound project and tenant to answer questions and assemble evidence.
Supported where the transition is valid for the issue’s workflow and the configured credentials are permitted to perform it.
Labels are applied as a recorded, attributable action via the outbox, with retry and dead-letter handling on failure.
Requires the connection to have comment-write scope. Internal comments are visible to agents and engineers, not to the customer.
Only available on Jira Service Management projects. There is no customer reply path on Jira Software projects, so this capability is unavailable there.
By design. Jira may be connected for issue read/search while comment write or customer reply is unavailable. FixControl surfaces capability-level health instead of a single green checkmark.
No silent Jira writes
Common questions
Does FixControl reply to customers on every Jira project?+
What’s the difference between an internal comment and a customer reply?+
Does AI change Jira state on its own?+
What happens if a Jira write fails?+
Are Jira actions audited?+
Bring governed AI to Jira
See issue read, transitions, labels, internal comments and approved JSM replies run under governance on a live demo.