FixControl
Ticket questions

Ask about open tickets from Slack or Teams — without filing another one

“What's the status of FIX-212?” costs someone on your support team minutes of searching across systems. FixControl answers it in seconds, inside the Slack or Teams thread where it's asked — from Jira, Freshdesk, Odoo, TOPdesk and its own tickets. Ask follow-ups, or close, reprioritise and assign with an explicit confirmation. A pre-intake check keeps a question from accidentally becoming a new ticket.

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No accidental intakeStays inside your own organizationFollow-ups keep context
Support issues
The FixControl issues board — support tickets from Slack and email, each with priority, impact and inline governed actions.
How it works

A question gets an answer, not a ticket

The same governed pipeline that handles intake recognizes when you’re asking about work that already exists.

  1. 01Ask in the thread
    Ask a question in plain language

    “Which tickets are still open?”, “What’s the status of FIX-83?”, “Which are waiting for approval?” — asked in the Slack or Teams thread where your team already works.

  2. 02Intent gate
    An intent gate checks the question first

    Before intake runs, a pre-intake intent gate distinguishes a question about existing work from a request to create new work. Asking about tickets doesn’t open one.

  3. 03Scoped lookup
    It reads across FixControl, Jira, Freshdesk, Odoo and TOPdesk

    FixControl queries the sources your project is bound to, within your own organization and your permissions. The answer comes back compact, with ticket keys and status.

  4. 04Thread-aware
    Follow-ups stay in context

    Ask “which of those are high priority?” and FixControl narrows the previous result set instead of starting a new search.

What you can ask

Status, priority and approval queues, from the thread

Answers stay within your own organization, your permissions and the channel’s visibility.

Status, priority and approval queues

Ask what’s open, what a specific key like FIX-83 or KAN-8 is doing, which items are high priority, and which are waiting at a human approval gate.

No accidental ticket creation

FixControl only files a new issue when someone explicitly asks for one. The intent gate keeps lookups and intake on separate paths.

Partial results are labeled as partial

If Jira, Freshdesk, Odoo or TOPdesk is unreachable, the answer names the source that failed and returns what could be read from the rest.

Tenant scope and redaction

Answers respect tenant isolation and the project’s knowledge scope. In public or shared channels, sensitive detail is redacted to what that audience is allowed to see.

Permission-aware answers

What someone on your team can ask about follows their role and the channel they ask from. The lookup reads only what that person is entitled to see.

Slack and Microsoft Teams

The same governed answering works from Slack and Microsoft Teams threads. If your organization works in one or the other, nobody needs a new tool to ask.

Where answers can reach

Read-only, and scoped to the asker

Scope, permissions and redaction
Ticket-question answering runs inside your own organization’s isolated data and the project’s knowledge scope. It reads only sources your project is bound to, honors the asker’s role, and redacts sensitive detail in public or shared channels. It never reaches internal ticket data from the public website chat.
FAQ

Questions teams ask before enabling it

Does asking about tickets create a new ticket?+
No. A pre-intake intent gate separates a question about existing work from a request to create new work, and a new issue is filed only when someone explicitly asks for one.
Which sources can it answer about?+
FixControl issues, plus the Jira, Freshdesk, Odoo and TOPdesk sources your project is bound to. Results come back with ticket keys and status so you can act on them.
What happens if Jira, Freshdesk, Odoo or TOPdesk is unavailable?+
FixControl returns the results it could read and tells you which source was unreachable. You know the picture is partial before you act on it.
Can it handle thread follow-ups like ‘which of those are high priority?’+
Yes. Follow-ups run against the previous result set in the same thread; ‘which of those are high priority?’ narrows the earlier answer.
Can people see tickets they shouldn’t in a shared channel?+
Answers stay inside your own organization’s data, and respect the asker’s permissions and the channel’s visibility. In public or shared channels, sensitive detail is redacted before the answer is posted.
Can the public website chat answer about internal tickets?+
No. The public website chat on your own site cannot reach internal ticket data. Ticket-question answering runs in authenticated Slack, Teams or in-app sessions only.
Keep exploring
Approved replies

Draft with AI, approve exactly what gets sent to Freshdesk or Jira.

Slack integration

Intake, ticket questions, approvals and decision cards in Slack.

Jira integration

Read and search issues, with per-capability health.

See it answer real ticket questions

Book a demo and ask about live tickets across Slack, Jira, Freshdesk, Odoo and TOPdesk: status, priority and approval queues.

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