FixControl
Ticket questions

Ask Slack what’s open in Jira, Freshdesk or FixControl — without filing another ticket

Support and engineering teams ask FixControl about existing tickets right inside Slack or Teams. A pre-intake intent gate keeps questions from turning into new issues.

See ticket question answeringAsk FixControl
No accidental intakeTenant-scopedThread-aware follow-ups
How it works

A question in the thread, answered safely

The same governed pipeline that handles intake recognises when you are asking about work that already exists.

  1. 01Ask in the thread
    Ask a question in plain language

    “Which tickets are still open?”, “What’s the status of FIX-83?”, “Which are waiting for approval?” — asked right where your team already works, in a Slack or Teams thread.

  2. 02Intent gate
    FixControl recognises a question, not an intake

    A pre-intake intent gate distinguishes a question about existing work from a request to create new work, so asking about tickets never silently opens one.

  3. 03Scoped lookup
    It reads across FixControl, Jira and Freshdesk

    The shared answerer queries the sources your project is bound to, within your tenant and your permissions, and returns a compact answer with ticket keys and status.

  4. 04Thread-aware
    Follow-ups stay in context

    Ask “which of those are high priority?” and FixControl narrows the previous result set instead of starting over — the thread carries the context.

What you can ask

Status, priority and approval queues — on demand

Everything below stays within your tenant, your permissions and the channel’s visibility.

Status, priority and approval queues

Ask what’s open, what a specific key like FIX-83 or KAN-8 is doing, which items are high priority, and which are waiting on a human approval gate.

No accidental ticket creation

Questions are answered as questions. FixControl only files a new issue when someone explicitly asks for one — the intent gate keeps lookups and intake separate.

Honest partial results

If Jira or Freshdesk is unreachable, FixControl says so and returns what it could read, rather than implying an empty or complete answer.

Tenant scope and redaction

Answers respect tenant isolation and the project’s knowledge scope. In public or shared channels, sensitive detail is redacted to what that audience is allowed to see.

Permission-aware

What a person can ask about follows their role and the channel they ask from — the answerer never reaches past what the asker is entitled to.

Slack and Microsoft Teams

The same governed answerer works from both Slack and Teams threads, so the team can stay in whichever surface they already use.

Governed by design

Honest answers, never an accidental ticket

Scope, permissions and redaction
Ticket-question answering runs inside tenant isolation and project knowledge scope. The answerer only reads sources your workspace is bound to, honours the asker’s role, and redacts sensitive detail in public or shared channels. It never reaches internal ticket data from the public website chat.
FAQ

Common questions

Does asking about tickets create a new ticket?+
No. A pre-intake intent gate separates a question about existing work from a request to create new work. FixControl only files a new issue when someone explicitly asks it to.
Which sources can it answer about?+
FixControl issues plus the Jira and Freshdesk projects your workspace is bound to. Results come back with ticket keys and status so you can act on them.
What happens if Jira or Freshdesk is unavailable?+
FixControl returns the results it could read and tells you which source was unreachable, instead of presenting a partial answer as if it were complete.
Can it handle thread follow-ups like ‘which of those are high priority?’+
Yes. The answer is thread-aware, so a follow-up narrows the previous result set rather than restarting the search.
Can people see tickets they shouldn’t in a shared channel?+
No. Answers respect tenant isolation, the asker’s permissions and the channel’s visibility. In public or shared channels, sensitive detail is redacted.
Can the public website chat answer about internal tickets?+
No. The public website chat is tenant-safe and cannot reach internal ticket data. Ticket-question answering runs in authenticated Slack/Teams or in-app surfaces only.
Keep exploring
Approved replies

Draft with AI, approve exactly what gets sent to Freshdesk or Jira.

Slack integration

Intake, ticket questions, approvals and decision cards in Slack.

Jira integration

Read and search issues, with capability-level health.

See it answer your team’s questions

Walk through ticket-question answering across Slack, Jira and Freshdesk on a live demo.

Book a demoAsk FixControl