FixControl
Pricing

Pricing for governed AI workflows

Start with approved AI ticket handling. Scale into support-to-engineering remediation, audit trails and deployment governance.

Start 15-day trialBook a demo

No silent external writes. No fake connected status. Every meaningful action is governed by approval, capability health and audit.

Starter

Start with approved AI ticket handling.

€99/ mo
or €990 / year · excl. VAT
Start 15-day trial

15-day free trial. No customer-facing send without approval.

Up to 3 users
250 AI actions / month
  • 1 helpdesk/tracker integration: Freshdesk or Jira
  • Slack or website chat intake
  • Ticket-question answering: open, status, priority, awaiting approval
  • AI proposed replies with human edit + approval before send
  • Basic audit timeline
  • Capability-level integration health
Best for: Small teams getting started with governed AI ticket handling.
Recommended
Team

Govern support workflows across Slack, Freshdesk and Jira.

€299/ mo
or €2,990 / year · excl. VAT
Start 15-day trial

15-day free trial. Connect one real integration during setup.

Up to 10 users
1,000 AI actions / month
Everything in Starter, plus:
  • Freshdesk + Jira integrations
  • Slack + website chat (Microsoft Teams included)
  • Approved AI replies to Freshdesk and Jira
  • Ticket-question answering across FixControl, Jira and Freshdesk
  • Thread-aware Slack/Teams context
  • Full operational timeline
  • Outbox / retry / dead-letter visibility for external writes
  • Integration health by capability
Best for: Support teams running real operations across chat and trackers.
Pro

Turn support issues into governed engineering fixes.

€799/ mo
or €7,990 / year · excl. VAT
Book a guided pilot

Engineering remediation usually needs a guided pilot.

Up to 25 users
5,000 AI actions / month
Everything in Team, plus:
  • GitHub / GitLab integration
  • Engineering missions and codebase analysis
  • Patch / diff evidence with tests, QA and security evidence
  • PR / MR workflow with approval gates for risky changes
  • Deployment approval evidence where configured
  • Multiple projects
  • Advanced audit and export features
Best for: Teams taking support issues through to governed engineering fixes.
Enterprise

Govern AI workflows across teams, policies and environments.

From€1,500/ mo
Custom annual pricing · excl. VAT
Talk to us

Custom pricing. Book an enterprise demo.

Custom user limits
Custom AI action limits
Everything in Pro, plus:
  • SSO / OIDC / SAML and SCIM where implemented
  • Custom policies and platform-admin controls
  • Tenant / admin separation and custom retention
  • Private deployment / dedicated environment where supported
  • Kubernetes / Argo deployment governance
  • SLA and support terms, security review support
  • Custom onboarding
Best for: Security- and governance-heavy organizations.

All prices in euros, excluding VAT (EU B2B). Annual billing is roughly two months free versus paying monthly.

How the plans fit

From getting started to governed engineering

Each tier adds governance surface, not just headroom. Pick by the workflow you are governing — not by the cheapest line.

Starter

For getting started with governed AI ticket handling on one helpdesk or tracker.

Team

For real support operations across Slack, Teams, Freshdesk and Jira — with approved replies and outbox visibility.

Pro

For support-to-engineering remediation: codebase analysis, patch evidence and risk-gated PR/MR workflows.

Enterprise

For security- and governance-heavy organizations: SSO/SCIM where implemented, custom policies and deployment governance.

Compare plans

What is included in each plan

Capabilities are shown at capability level — with cautious wording where a feature depends on your setup. We never imply a write path works when only a read path does.

FeaturesStarterTeam★ProEnterprise
Intake and ticket questions
Website chat intake
Slack intake
Microsoft Teams intake
Ticket-question answering
Thread-aware follow-ups
Public / shared channel redaction
Helpdesk / tracker workflows
Freshdesk integration
1 of Freshdesk / Jira
Jira integration
1 of Freshdesk / Jira
AI proposed replies
Human edit before send
Freshdesk customer reply
Jira internal comment
Jira Service Management customer reply
Requires a compatible Jira Service Management setup.
where supportedwhere supportedwhere supported
Ticket status / comment / write outbox
Governance
Approval ledger
Actor / role / channel / timestamp
Operational timeline
Basic
Capability-level health
Outbox / retry / dead-letter
Audit export
Engineering remediation
GitHub / GitLab
Codebase analysis
Patch / diff evidence
Tests / QA / security evidence
PR / MR workflow
Risk gates
Deployment governance
Kubernetes / Argo visibility
where configured
Deployment approval
where configured
Promote / abort / read status
Where configured for your Argo / Kubernetes setup.
where configured
Failure visibility
where configured
Enterprise controls
SSO / OIDC / SAML
Where implemented.
where implemented
SCIM
Where implemented.
where implemented
Custom policies
Private deployment
Where supported.
where supported
SLA / security review
Get started

Start with a trial or guided pilot

Self-serve trials work for support workflows. Engineering remediation and deployment governance usually need a guided pilot because repository, CI/CD and policy boundaries matter.

Starter & Team — 15-day free trial

  • 15-day free trial with limited setup
  • Demo data available out of the box
  • Connect one real integration
  • No customer-facing send without approval

Pro & Enterprise — guided pilot

  • Guided pilot with an integration workshop
  • Agreed success criteria
  • Repository, CI/CD and policy boundaries scoped together
  • Credited toward an annual contract if you choose to proceed
FAQ

Pricing questions

Is the 15-day trial free?+
Yes. The 15-day trial on Starter and Team is free. You can use demo data and connect one real integration. No customer-facing reply is sent without approval during the trial.
Do you charge per seat?+
Plans include a set number of users (3 on Starter, 10 on Team, 25 on Pro) rather than a per-seat add-on for each person. Higher user limits are available on Enterprise and by request.
What counts as an AI action?+
An AI action is a meaningful unit of AI work — for example a proposed reply, a ticket-question answer, a classification, or a remediation step. Routine reads and viewing audit history do not consume your monthly allowance. Limits are shown as included amounts, not token pricing.
Can we start with only Freshdesk or Jira?+
Yes. Starter includes one helpdesk/tracker integration — Freshdesk or Jira. Team and above include both. You can connect more as you grow.
Does FixControl send replies automatically?+
By default, no — and never silently. Freshdesk and Jira replies always require a human approval. For email, auto-send is off by default; an admin can optionally enable a policy-scoped low-risk mode with confidence thresholds, rate limits, an org-wide ceiling and full audit. External sends run through durable integration workflows with retry and dead-letter visibility.
Does Jira customer reply work for every Jira project?+
Jira customer-visible replies depend on Jira Service Management. For Jira Software projects, FixControl can add internal issue comments instead.
What happens if Slack, Jira or Freshdesk fails?+
Outbound writes go through an outbox with retry and dead-letter visibility, and integration health is tracked per capability. FixControl surfaces the failure and what it could not complete, rather than silently dropping it or showing a fake connected status.
Can FixControl deploy to production?+
Not on its own. Where Kubernetes / Argo is configured, FixControl can present deployment status and route a deployment approval to a human. Promote / abort / read actions run only where configured, and only after approval — there is no hands-free deploy.
Is public website chat allowed to see internal tickets?+
No. Public website chat is restricted to public, customer-safe knowledge and project-safe summaries. It must not access internal tenant data. Ticket-question answering about internal work runs in authenticated Slack/Teams and in-app surfaces only.
Can we self-host or run on a private VPS?+
Private deployment to a dedicated environment or VPS is available on Enterprise where supported. Talk to us about your environment and security requirements.
Do you offer annual contracts?+
Yes. Annual billing is available and is priced at roughly two months free versus paying monthly. Prices are shown excluding VAT for EU B2B.
Do you support SSO/SCIM?+
SSO (OIDC / SAML) and SCIM are available on Enterprise where implemented. Tell us about your identity provider and we will confirm what is supported for your setup.

FixControl does not send customer replies silently and does not deploy to production on its own. AI can draft, analyze and prepare actions — customer replies, ticket writes, code changes and deployments stay governed by roles, approvals and audit.

See the governed workflows
Slack & Jira ticket questions

Ask what is open, status and priority — without filing another ticket.

Approved replies

Draft with AI, approve exactly what gets sent to Freshdesk or Jira.

Support → engineering remediation

Turn support issues into governed engineering fixes with patch evidence.

AI approval ledger

Actor, role, channel and timestamp on every governed action.

Deployment governance

Approve, promote or abort deployments where Argo/Kubernetes is configured.

Jira integration

Read, search and write with capability-level health.

Freshdesk integration

Approved customer replies and two-way ticket sync.

Slack integration

Intake, ticket questions, approvals and decision cards in Slack.

Security & governance

Tenant isolation, audit export, SSO/SCIM and retention.

Start with approved AI ticket handling

Begin a 15-day trial on Starter or Team, or book a guided pilot for support-to-engineering remediation and deployment governance.

Start 15-day trialBook a demo